CONTACT SPEEDMETER

Need Help With a Network Tool?

Use the options below to find the right SpeedMeter tool, troubleshoot a result, or send a support message. Please do not send passwords, private keys, or other sensitive data.

Send a Message Read Guides

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IP & Location Help

Questions about public IP, ISP, ASN, approximate location, or saved lookups.

Open IP Look Up →

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Speed Test Help

Review browser speed measurements, latency, and troubleshooting guidance.

Read Speed Guide →

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Security Help

Understand blacklist results, reverse DNS, or unavailable security sources.

Open Security Check →

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DNS & Tools

Get help with hostname records, WebRTC checks, proxy checks, and other utilities.

Open IP Tools →

SEND A MESSAGE

Tell Us What You Need Help With

BEFORE YOU SEND

Useful Details to Include

The SpeedMeter page or tool you were using.
Whether you were on mobile, desktop, or TV browser.
The exact error message shown, if any.
Whether the issue happens after refreshing.
Do not include account passwords or secret credentials.
The browser name and version you were using.
Whether the issue also happens in a private/incognito window.
Your approximate country or region if the issue appears location-specific.
The time the issue happened so logs can be matched more easily.
The device operating system and version, such as Windows 11, macOS, Android, or iOS.
Whether a VPN, proxy, ad blocker, firewall, or privacy extension was enabled.
Whether the same issue appears on another network, such as mobile data or a second Wi-Fi connection.

Browser-based support SpeedMeter tools depend on your browser, connection, and available network services.

QUICK ANSWERS

Contact Questions

Why does a tool sometimes show Unavailable?

Some tools depend on DNS resolvers, third-party network data, browser permissions, or PHP endpoints. SpeedMeter reports an unavailable source rather than inventing a result.

Can support change my ISP or network settings?

No. SpeedMeter can help you read test results and network information, but your ISP, router administrator, VPN provider, or device owner controls those settings.

Should I send my password for a breach check?

No. Never send your password in a support message. The breach password tool is designed to perform its lookup without submitting the full password to SpeedMeter support.

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